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Artificial intelligence is rapidly reshaping the hospitality industry, helping hotels move beyond traditional revenue management to deliver more personalised guest experiences, smarter commercial decisions and stronger financial performance. As luxury hotels increasingly embrace data-driven technology, AI is becoming a key competitive advantage.
In this exclusive Q&A, Breaking Travel News speaks with Joe Watkins, the newly appointed Head of AI and Data at Journey, the hospitality performance platform trusted by more than 750 hotels worldwide, including Chewton Glen, Grantley Hall and The BoTree. Joe discusses how AI is transforming hotel operations, the opportunities and challenges facing hoteliers, and what the next generation of intelligent hospitality technology will look like.